Last updated 8 August 2026
Plain-English summary: if SeatingSorted isn't right for you, email us within 14 days of paying and we'll refund that event in full. No form, no reason required.
If you are not satisfied with SeatingSorted, email hello@seatingsorted.com within 14 days of paying for an event and we will refund that event in full. You do not need to explain why, and you do not need to fill anything in — an email is enough.
We'll confirm by reply and process it straight away. Refunds go back to the card you paid with, and typically appear within 5–10 working days depending on your bank.
A refund returns the fee for one event. Your account and any other events you have paid for are unaffected. The event itself is locked again once the refund is processed — the floor plan, the seating and the RSVP link stop working — but nothing is deleted, so paying again restores exactly what you had.
Past 14 days we don't refund as a matter of course, because by then the event has usually been planned and the work is done. That said, if something has genuinely gone wrong — the software didn't work — tell us and we'll put it right whatever the calendar says. We would rather fix a problem than win an argument about a date.
Payments are handled by Paddle, who act as the merchant of record — they are the seller for the transaction and your receipt comes from them. Refunds are still arranged by us: email us first and we'll take care of it. You may also see Paddle's own details on your statement.
Email hello@seatingsorted.com with the name of your event. That's all we need to find it. A person reads it, usually the same day.